Terms & Conditions

Overview

1. Introduction

JJ Accounting & Tax Consultants (PTY) Ltd ("we", "us", "our") provides professional accounting, tax, CIPC compliance, payroll, and business registration services to clients in South Africa. These Terms and Conditions govern your use of our services and website.

By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of these terms, you must not use our services.

Refund Policy

2. Refund Policy

At JJ Accounting & Tax Consultants, we strive to deliver high-quality services that meet your expectations. Our refund policy is designed to be fair and transparent.

2.1 Service Refunds

• Company Registration Services: Once the registration process has been initiated with CIPC and documents have been submitted, no refunds will be issued.
• Tax & SARS Services: Refunds for tax services will only be considered if an error has been made on our part that results in penalties or interest being charged by SARS.
• Compliance Services: Refunds are not available for services that have been partially or fully completed.
• Consultation Fees: Consultation fees are non-refundable once the consultation has taken place.

2.2 Refund Request Process

• All refund requests must be submitted in writing via email to info@jjatc.co.za
• Refund requests must include the invoice number, service description, and reason for the request.
• Refunds will be processed within 14 business days of approval.
• Refunds will be issued via the original payment method used.

Cancellation Policy

3. Cancellation Policy

3.1 Client-Initiated Cancellations

• Before Service Commencement: If you cancel a service before any work has commenced, a full refund will be issued, less a 10% administrative fee.
• During Service Provision: If you cancel a service after work has commenced, you will be liable for payment for work already completed.
• After Service Completion: Once a service has been completed and delivered, cancellation is not possible, and no refunds will be issued.

3.2 Late Payment & Suspension

• We reserve the right to suspend or cancel services if payment is not received within 30 days of the invoice date.
• A late payment fee of 10% per month may be applied to overdue accounts.
• We are not liable for any penalties, interest, or damages incurred due to the suspension of services resulting from non-payment.

3.3 Cancellation Notice

• All cancellations must be provided in writing via email to info@jjatc.co.za
• A minimum of 24 hours' notice is required for the cancellation of consultations or meetings.

Service Delivery

4. Service Delivery Policy

4.1 Turnaround Times

• Company Registration: Standard turnaround time is 3-5 business days from receipt of all required documents and payment.
• Shelf Companies: Transfer of ownership typically takes 1-2 business days.
• Tax Returns: Preparation and submission take 5-10 business days, depending on the complexity of the return.
• VAT Registration: The registration process with SARS typically takes 21 days from submission.
• Bookkeeping & Payroll: Monthly services are processed within the first week of each month.

4.2 Electronic Delivery

• All documents, certificates, and reports are delivered electronically via email.
• Clients are responsible for ensuring their contact information is up-to-date and that emails are not filtered to spam folders.
• Physical copies can be requested at an additional cost for printing and courier services.

4.3 Delays

• We are not liable for delays caused by factors outside our control, including but not limited to SARS, CIPC, or third-party service providers.
• We will notify you as soon as possible if we anticipate any delays in service delivery.
• Delays caused by incomplete or incorrect information provided by the client will not be the responsibility of JJ Accounting & Tax Consultants.

General

5. General Terms

5.1 Limitation of Liability

• JJ Accounting & Tax Consultants provides services based on the information provided by the client. We are not liable for any losses, penalties, or damages resulting from inaccurate or incomplete information provided.
• Our liability is limited to the total fees paid for the specific service rendered.
• We are not liable for any indirect, incidental, or consequential damages.

5.2 Intellectual Property

• All content on our website, including logos, text, images, and documents, is the property of JJ Accounting & Tax Consultants and is protected by copyright laws.
• You may not reproduce, distribute, or use our content without prior written consent.

5.3 Governing Law

• These terms and conditions are governed by and construed in accordance with the laws of the Republic of South Africa.
• Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of South Africa.

5.4 Amendments

• We reserve the right to amend these terms and conditions at any time.
• Any changes will be effective immediately upon posting on our website.
• Your continued use of our services constitutes acceptance of any changes.

5.5 Contact Us

• Email: info@jjatc.co.za
• Phone: 031 400 0231 / 081 240 8517
• Address: Suite A4, 1st Floor, Rocket Towers, 290 Lenny Naidu, Chatsworth, 4092